Plain-English rules for buying and using RT Performance programs. Last updated 1 October 2026.
Refund policy
All sales are final. We do not offer refunds.
Our programs are digital PDF downloads that you can use the moment you pay. Because you get instant access, we don't give refunds or exchanges, including if you change your mind, bought the wrong program, or the program wasn't the right fit.
If something goes wrong on our side, we'll fix it. That means we'll resend or replace your files if:
you never received your download links;
a link has expired or stopped working; or
the file won't open or is missing pages.
To get help, reply to your download email or message @rtperformance.au with the email you paid with.
Nothing in this policy limits your rights under the Australian Consumer Law, including the consumer guarantees that cannot be excluded.
Delivery and downloads
Your download links appear on screen straight after payment and are also emailed to the address you paid with. Check your junk folder if you can't see it.
Each file is prepared for you and carries your name and email on every page.
Links work for 30 days. Save your PDFs to your phone or computer straight away. If a link expires or you lose it, contact us and we'll send a fresh one.
Programs are PDF files. Use any PDF reader on a phone, tablet or computer.
All prices are in Australian dollars (AUD) and include GST. Payments are processed by Stripe and you'll get a receipt by email.
Terms of use
Your purchase is a personal licence for one athlete (or one adult buying for themselves). Please don't share, forward, upload, copy or resell the files or their contents, including to team-mates or other clubs.
Files are marked with your details so copies can be traced. We may cancel access if a program is shared or resold.
All content remains the property of RT Performance. Photos and videos used on this site are used with permission.
We don't guarantee particular results such as speed, strength, selection or weight changes. Results depend on effort, consistency, recovery, nutrition, age and individual factors.
We may update programs and these policies over time. The terms at the time of your purchase apply to that purchase.
Athletes under 18
Many of our athletes are juniors. If the player is under 18, the purchase must be made by, or with the permission of, a parent or guardian, who:
has read these policies and the training safety notes below;
is responsible for deciding whether the program suits the player's age, growth, injury history and current training load; and
will make sure the player trains with sensible supervision, especially for heavy lifting, sprinting and high-volume running.
Programs include age guidance, but every young athlete develops differently. When in doubt, reduce the load and check with a coach or health professional.
Training safety
The programs are general training information, not medical advice. They do not replace advice from a doctor, physiotherapist or other qualified professional.
Check with a doctor or physio before starting if you have any injury, illness, medical condition, or have been told to limit exercise.
Warm up properly, use safe technique and sensible weights, and stop if something feels wrong, such as sharp pain, dizziness or chest pain.
Exercise carries a risk of injury. You train at your own risk and are responsible for training within your own limits.
Conditioning and sprint work are hard. Take rest and drink water, and take extra care in hot weather.
To the extent the law allows, RT Performance isn't liable for injury or loss from using the programs. This does not limit any rights you have under the Australian Consumer Law.
Privacy
When you buy we collect your name, email, phone number, payment confirmation, and the player's name, age and position. We use these to:
process your payment and deliver your programs;
give you support and send your download emails;
tell you about related programs and coaching. You can opt out of any marketing at any time.
We don't sell your information. Your card details go straight to Stripe and we never see or store them. To run the shop we use trusted services that handle your data for us: Stripe (payments), Netlify (website hosting), Zapier and Google (order emails). Information about a player under 18 is provided by their parent or guardian.
You can ask to see, correct or delete your information at any time by contacting us.
Contact
Questions, a lost link, or a problem with your order? Reply to your download email, email rtperformance0@gmail.com, or message @rtperformance.au on Instagram. Please include the email you paid with.